How soon after I place my order can I expect to receive it?

A confirmation email will be sent to you once your order is authorized and verified.  All orders are shipped from our distribution center within 24 – 48 hours of purchase. After processing and leaving the warehouse, items usually take between 2-10 business days to arrive at their destination when shipping within the United States and 10-15 business days for all international orders.

Backordered items will ship as they become available. As soon as your order ships, you’ll receive a shipping confirmation e-mail that includes your tracking number.

Yes, we do! We currently offer shipping to the following countries, outside of USA:

Australia, Canada, Italy, United Kingdom, France, Germany, Spain, Austria, Belgium, Finland, Hong Kong, Japan, Portugal, Singapore, Switzerland, Indonesia, Brazil, Chile, Croatia, Denmark, Philippines, Ireland, Mexico, Netherlands, New Zealand, Dominican Republic, Greece and South Africa.

For the following countries, there is a $100 minimum purchase:

Brazil, Chile, Dominican Republic, South Africa, Indonesia and Philippines.

If you don't see your country listed, please reach out to us at info@jeanpierreusa.com. 

What is your return policy?

We do not accept returns, exchanges, or refunds. All sales are final.

In the event that your order arrives with damaged or missing product, we will send replacements within 14 days of receiving your package. Customer must include photos of the issue including the packing slip. 

What payment methods do you accept?

We accept all major credit cards including American Express, MasterCard, Visa, and Discover. We also accept PayPal and Apple Pay.

How does delivery work?

Orders shipping within the continental United States ship via USPS or FedEx Standard Ground Shipping, and orders shipping to Alaska, Hawaii, US territories, and APO addresses are shipped via USPS. For express and international shipping options, please contact our customer service department at info@jeanpierreusa.com